FAQs
What currency are the prices do I see in the site?
All prices are in GBP.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out, average shipping times are up to 7days in the UK and 15-25 days internationally.
Tracking numbers will be updated 3-4 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is not defective or damaged. We give you 30 days to send it back to us for a full refund considering the product is in the same state as initial received. You must ship it back at your own expense, once we have received the product and have investigated the complaint we will refund the full amount of your original purchase. Please Include the customer’s name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and returned to us before requesting a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, then please wait to receive the package then contact us. Returning the items however will be at your expense. A full refund granted after the items are fully checked and if in the initial state before shipping.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your life beautiful! Please send us an email. and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
All prices are in GBP.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out, average shipping times are up to 7days in the UK and 15-25 days internationally.
Tracking numbers will be updated 3-4 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is not defective or damaged. We give you 30 days to send it back to us for a full refund considering the product is in the same state as initial received. You must ship it back at your own expense, once we have received the product and have investigated the complaint we will refund the full amount of your original purchase. Please Include the customer’s name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and returned to us before requesting a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, then please wait to receive the package then contact us. Returning the items however will be at your expense. A full refund granted after the items are fully checked and if in the initial state before shipping.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your life beautiful! Please send us an email. and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.